Post-results services - General Qualifications

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Queries about candidates' results can only be submitted using the services described below. Post-results services are only available via Interchange. For more details about post-results services and related deadlines, please view the Admin Guides.

You may also find the following documents useful:

Enquiries about results (EAR)

Under certain circumstances, a centre may wish to query the result issued to one or more candidates. Enquiries about results include requests for clerical checking and reviews of marking or moderation.

Before submitting a request, centres must obtain consent for clerical checks and post-results reviews of marking since, with these services, candidates' marks and subject grades may be lowered.

Appeals

If you still have concerns following the outcome of an enquiry about results you may appeal against it. This must be done in writing, within 14 days of receipt of the outcome. Centres are advised to read the following document before submitting an appeal:

Missing and incomplete results

In addition to grades, the following results indicators could appear for some candidates within the Interchange and EDI results data:

  • X – A result has not been issued. This may be because the candidate failed to submit work for any of the subject’s components; there was an incorrect combination of units for certification; a candidate has been issued with more than one UCI or a script was not available to be marked. This will show as ‘No Result’ on statements of results.
  • # – This character, used to denote partial absence, may be shown next to a grade if the candidate submitted work for some, but not all, of the subject’s components/units.
  • Q – This is normally applied to replace a result in cases of malpractice; occasionally, it could appear where a result could not be finalised prior to the generation of results. Where a replacement result is not provided at the time electronic results are issued, OCR will have been in contact with your centre. This will show as ‘Pending’ on statements of results.

If you believe that any of these indicators have been applied incorrectly, you may report this to OCR using the missing and incomplete results (MIR) service. MIR queries should be requested via Interchange.

Note: Where candidates have been given an enhancement due to special consideration, there may not be an obvious correlation between the marks and grades shown on some of the results documents.

Preventing MIRs

Each series, we receive a variety of missing and incomplete result (MIR) queries. We resolve these as quickly as possible, but we'd rather prevent them. Analysis has shown that, in many cases, they are avoidable. Smooth Running is a supplementary guide on how to prevent missing and incomplete results. It highlights some of the main problems, as well as ways to help you avoid them in the future.

Access to scripts

Centres can request priority copies of GCE, Level 3 Principal Learning and Level 3 Certificate scripts before deciding to submit an enquiry about results, and non-priority scripts for GCE, GCSE, and Principal Learning for teaching purposes.

From the June 2011 series, we have introduced a change to the way that scripts are returned to you. Scripts for both the priority and non-priority services will be provided electronically as a PDF image for you to download from Interchange. Further details of this service are available in our handy step-by-step guide and on Interchange.

Late certification

Following the release of unit results for the January and June series, a centre may opt to make a late request for a subject grade for one or more candidates. This is known as late certification, and should be requested via Interchange. This is a quick and easy way for centres to make requests and view outcomes. An automated email alert will be sent when results become available to view online, and a revised statement of results may be downloaded. Applications will not be accepted on paper or via EDI.

There is no charge for this service. Please note that applications will not be accepted after the deadlines. Centres must ensure that GCSE/GCSE Short Course certification is requested in the series in which candidates meet the terminal rule.