Ireland and Wales

Ireland and Wales Customer Support team

The Customer Support team for Ireland and Wales have an office based in Belfast and a field team in Wales.

  • Our professional team provide support and advice on a local level to schools, colleges and training providers.
  • Get in touch if you are thinking of introducing new OCR qualifications or need support with the delivery of existing provision.
  • Our dedicated customer support team are here to offer advice tailored to local needs.
  • We work closely with customers to provide first class support by a dedicated customer support team based in Ireland and Wales.
  • With so many changes taking place within general and vocational qualifications across the devolved countries, we provide a personalised approach to support and advice.

Contact details

OCR Ireland and Wales
Riverwood House
Newforge Lane
Belfast
Northern Ireland
BT9 5NW

OCR Ireland

OCR Wales/Cymru

Meet the team

  1. Paul McGlade, National Manager (Ireland and Wales)

    Paul McGlade

    Paul and his team promote OCR’s interests in Ireland and Wales through close relationships with customers, employers and key stakeholders. He ensures the team deliver a first class support package to customers in the two regions to ensure customer satisfaction. Also to directly influence and negotiate partnerships with customers.

  2. Sharon McIntyre, Customer Services Advisor

    Sharon McIntyre

    Sharon is responsible for supporting the National Manager and Customer Development Managers to deliver excellent customer service, acting as first point of contact to provide information and resolve customer queries. She assists in co-ordinating the development and creation of customer networks.

  3. Diane Weatherup, Customer Development Manager (Ireland)

    Diane Weatherup

    Diane delivers a first class support package to customers in the Ireland region to meet customer needs. The Customer Development Manager (CDM) is a new role which will offer tailored, high quality customer support to centres in Ireland. Diane will bring an understanding of how policy changes within the devolved nations are affecting centres and deliver local events and networking opportunities to build a strong community for their local centres.

  4. Karen Morris, Customer Development Manager (Wales)

    Karen Morris

    Karen delivers a first class support package to customers in the Wales region to meet customer needs. The Customer Development Manager (CDM) is a new role which will offer tailored, high quality customer support to centres in Wales. Karen will bring an understanding of how policy changes within the devolved nations are affecting centres and deliver local events and networking opportunities to build a strong community for their local centres.

Feedback form

All fields marked with * must be completed.

Follow this link to access the feedback form.