First Class Qualifications

We are committed to maintaining the highest standards of quality in our products. We develop our qualifications in close collaboration with Industry bodies and partners in Education in-line with standards set by QCA, to ensure they remain valid, relevant and accessible for learners today. We provide a comprehensive framework of qualifications with clear progression routes for learners of all ages.

Supporting customers

We offer support to customers through our Customer Contact Centre, online at our website and in your regional area through our Customer Support Managers. We ensure you have access to the support and training you need to deliver our qualifications.

For details of the services we provide in Welsh, please refer to our Welsh language policy.

Providing clear communications

We aim to provide clear information to help you understand changes in procedures. We make changes as easy for you as possible to manage by providing you with relevant and timely information. We aim to simplify administration where possible and communicate all processes that are set by the regulatory bodies to help you plan ahead.

Our targets outline our commitment to you.