Customer Contact Centre

• We are available to talk to centres, learners and parents through our Customer Contact Centre for specialist advice when required.
• We provide information across OCR's products and services.
• We answer your enquires regarding general and vocational qualifications.

OCR Publications service

• We provide a wide range of support materials to customers, centres, parents and candidates which relate to our key qualifications including specifications, past papers, mark schemes, publications and promotional literature.
• Materials can be ordered through the Customer Contact Centre or on our website http://publications.ocr.org.uk and dedicated order line O870 770 6622.

Regional field-based teams

• Our regional field-based teams are available to respond to your needs, questions and concerns.
• We offer support and guidance to centres, local authorities and employers delivering our qualifications or who are looking to offer our qualifications in the future.
• We support our customers through changes in education policy.
• We provide network events to enable you to meet colleagues from other centres and share good practice.

Training services

• Our Training Services include briefings, update information services, development of assessment skills and qualifications related training.
• We offer a comprehensive training programme on matters relating to management, staff development, school issues and National Curriculum.
• Our Training Teams deliver training to teachers, centres and employers delivering our qualifications.

We want to continually work closely with you to ensure we offer a wide range of support that will help you with the successful delivery of our qualifications.