We have a team of specialists working in Wales to deal with your queries, and can provide bilingual customer service.

As we're based in Wales, we are sensitive to the key drivers for our Welsh customers:

• The inspectorate (Estyn)
• The regulator (Welsh Government))
• Funding agencies (Welsh Government and other agencies)
• Welsh Government policy

Customer support

We work closely with you to provide ongoing customer support. We have dedicated customer support staff working throughout Wales to provide a personal information and advisory service directly to your centre.

Delivery of qualifications

We work with a network of centre advisers, verifiers and moderators who provide services to all our providers in Wales. These professionals can provide expert advice on the management and delivery of our qualifications in Wales. In most cases, we can provide this support in both English and Welsh.

Training

We provide training and staff development opportunities at a number of locations in Wales. This training can also be tailored to your needs and conducted at a location of your choice.

See the training page for more information.

More information

If you need advice or information on any of our services, please contact us and we will be happy to help.