Lost certificates
Important information
If you have lost your certificate or certifying statement of results, please see below to find out how you can get a replacement. Please ensure you complete the correct form, as the procedure is different depending on the type of qualification.
Replacing lost certificates for 14-19 qualifications
14-19 qualifications include: AEA, Asset Languages, CEE, CSE, Entry Level Certificate, FSMQ, GCE A/AS Level, GCE O Level, GCSE, GNVQ (post 2001), STEP and VCE.
OCR cannot supply replacement certificates to candidates for 14-19 qualifications. If you lose your certificate, you must apply for a certifying statement of results. This is an official copy of the final exam results held by OCR and will be accepted by universities, colleges and employers as verification of results.
Please use the guidance document below to help you complete the application form - this will help avoid any unnecessary delays in processing your application.
You may also find the following document useful:
Replacing lost certificates for vocational qualifications
Vocational qualifications include: Basic Skills, CBLC, CLAiT, CPC, Functional Skills, GNVQ completed prior to June 2001, Key Skills, NVQ, OCR Nationals, and former RSA examinations.
To obtain a replacement certificate for OCR vocational qualifications, please complete and return the form below.
Verifying the results of an individual
If third party organisations wish to verify the results of an individual, they should contact the OCR Customer Contact Centre for an application form. Please note that learners cannot apply for this service (although they will be asked to sign the application form).
Frequently asked questions (FAQs)
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Unfortunately, OCR cannot issue replacements where originals have not been collected from the school or college. Original certificates are despatched to centres approximately three months after the examination results are published, and schools are required to retain certificates for a period of twelve months. If you took your exams within the last year, you should contact the Exams Officer at your school or college to check if they have the original certificates. Otherwise, you will need to apply for a certifying statement of results.
As all the applications we receive are urgent, we process all applications in strict date order - we do not offer a fast-track service. You must allow 28 days for your application to be processed. If a university/employer is asking to see proof of examination results before we have processed your application, we advise you to inform them of the procedures and explain that there is a waiting time. If required, we are able to supply them with a letter or email confirming that we have received and are processing your application.
Where results cannot be found, OCR will charge 50 percent of the fee to cover administration costs.
Not necessarily, though it is a good indication. They may advise you to contact all three exam boards. AQA and Edexcel can be contacted as follows:
AQA - Assessment and Qualifications Alliance
Stag Hill House, Guildford, Surrey, GU2 7XJ
Tel: 01483 506506
Devas Street, Manchester, M15 6EX
Tel: 0161 953 1180
www.aqa.org.uk
Edexcel Ltd
One90 High Holborn, London, WC1V 7BH
Tel: 0845 618 0440
www.edexcel.com
Please note that we must show all passing grades obtained with OCR in a given series on the certifying statement of results. For example, if you passed three subjects with OCR in one series (e.g. June 2000), you cannot request that we show only one of them. This is to ensure that the documents we issue accurately reflect the information which would have appeared on the original certificate.
If you require confirmation of a specific subject (for example, English), you can specify this under Examination Details (section B) on the form. If you don’t do this, we will send you all the subjects found under the series requested (this means that you will still be charged if we don’t find your required subject).
Yes. You need to be as accurate as possible when requesting your results, as your application may be delayed if you don't provide enough details. Please complete your application form with as much information as possible, including details of the centre and the series in which the exams were taken.
We need the name and full address of the school or college at the time you took your exams, rather than the new name, as we hold separate records for each year. Please include any details of school mergers or a name change when at the time you attended the school.
Yes. Please include this information on your application form, as this may assist us with our search.
To avoid potential fraud, and to comply with the Data Protection Act, we are unable to fax or e-mail results.
Certificates are issued in the name you are known by at the time. OCR can only issue certifying statements of results to show your legal name at the time the award was made – they cannot be provided to accommodate any subsequent change of name (including a change by Deed Poll).
22 June 2010 (PDF, 85 KB)
