Lost or incorrect certificates

Examination centres are required to keep hold of unclaimed certificates for a period of 12 months. So if you took your exams within the last year you should contact the Exams Officer at your school or college to check if they have the original certificates.

Otherwise, you will need to apply for a certifying statement of results (for 14–19 qualifications) or a replacement certificate (for vocational qualifications). The processes are different so please ensure you complete the correct form.

Replacement certificates

What information do we need?

It is important to include as much information in your application as possible, such as:

  • Your full name. Certificates and statements of results show your legal name at the time the award was made, so if you have since married or changed your name by Deed Poll the certificate cannot be re-issued in your new name.
  • Date of birth.
  • The year you took the exam.
  • The centre and whether you were a student or external candidate, for example studying at evening classes.
  • The name and full address of the school or college at the time you took your exams.
  • Any name changes or mergers while you were attending the school. You don’t need to say if it changed its name after you left.

How long does it take to process the application?

All applications we receive are urgent so they are processed in strict date order. We do not offer a fast-track service. You must allow 28 days for your application to be processed.

If a university or employer is asking to see proof of examination results before we have processed your application, please let them know about the process and waiting time. We can supply them with confirmation that we are processing your application.

Certificates are sent out in the post. To avoid potential fraud, and to comply with the Data Protection Act, we are unable to fax or email the documents.

14–19 qualifications

We are able to supply replacement certificates to candidates for 14–19 qualifications. If you lose your certificate you must apply for a certifying statement of results, which is an official copy of the final exam results held by us. It is accepted by universities, colleges and employers as verification of results.

14–19 qualifications include:

  • AEA
  • Asset Languages
  • CEE
  • CSE
  • Entry Level Certificate
  • FSMQ
  • GCE A/AS Level
  • GCE O Level
  • GCSE
  • GNVQ (post 2001)
  • STEP
  • VCE

Please use the guidance document below to help you complete the application form. This will help avoid any unnecessary delays in processing your application.

Vocational qualifications

Including:

  • Basic Skills
  • CBLC
  • CLAiT
  • Functional Skills
  • GNVQ completed prior to June 2001
  • Key Skills
  • NVQ
  • OCR Nationals
  • Former RSA examinations.

To obtain a replacement certificate for OCR vocational qualifications please complete and return the form below. Replacement certificate application form - Vocational qualifications Guidance on applying for a certifying statement - Vocational qualifications

Certificates of Professional Competence

To obtain a replacement certificate for Certificates of Professional Competence (CPC) National or International full awards, please complete and return the application form.

Verifying results

If third party organisations wish to verify the results of an individual, they should contact us for an application form. Please note that learners cannot apply for this service, although they will be asked to sign the application form.

Frequently asked questions

I have lost my certificate. What can I do?

OCR can supply you with a Final Certifying Statement of Results, which will be accepted by universities, employers etc in the same way as a certificate. The statement is an official OCR document, produced on certificate stationery.

What if I did not receive an original certificate at the time?

Unfortunately, OCR cannot issue replacements where originals have not been collected from the school or college. Original certificates are dispatched to centres approximately three months after the examination results are published, and schools are required to retain certificates for a period of twelve months. If you took your exams within the last year, you should contact the Examinations Officer at your school or college to check if they have the original certificates. Otherwise, you will need to apply for a Certifying Statement of Results.

Can I just get a letter with a list of my results?

OCR can send a fax confirming your results to a third party, such as an employer or university However, this cannot be sent to you. If you need a copy of your results for your own reference, you must apply for a Certifying Statement of Results.

I need to know my results straight away. Can I get them over the phone?

For security and data protection purposes, OCR cannot give out results over the phone. You will need to complete the application form and return to it to OCR.

I need my results urgently for a job interview/university place. Can my application be fast tracked?

As all queries we receive are urgent, OCR processes all applications in strict date order - we do not offer a fast track service. Applicants must allow 20 working days for their applications to be processed. If a university/employer is asking to see proof of examination results before this time, we advise you to inform them of the procedures and explain that there is a waiting time. If required, we are able to supply them with a letter or email confirming that we have received and are processing your application.

What happens if I send in all that money and you don't find any records for me?

Where results cannot be found OCR will charge 50% of the fee to cover administration costs.

I phoned my old school and they told me to contact OCR. Does that mean all my exams are definitely taken with you?

Schools often advise previous candidates to contact us because we are one of the larger exam boards. However, many schools do not keep records of which boards they used many years ago, so it is still advisable to contact the other exam boards as well.

We cannot guarantee that OCR holds your records until you have completed an application form allowing us to search our archives.

Please note: many schools and colleges use different examination boards for different subjects. You may need to contact the examination boards separately.

If I am only looking for particular subjects, can I specify that on the form?

Please note OCR must show all passing grades obtained with our board in a given series on the Certifying Statement of Results. For example, if you passed three subjects with OCR in one series (eg June 2012) you cannot request that we show only one of them. This is to ensure the documents we issue accurately reflect the information which would have appeared on the original certificate.

However in some cases training providers or educational establishments require proof of qualifications in specific subjects (eg Maths and English for PGCE courses). If you require confirmation of a specific subject please indicate this on the form and we will advise you if we are unable to locate it. Please note that, if you do not require a statement showing the subjects we have found, you will still be charged an administration fee – this amounts to 50% of the fee for each exam series we have searched.

I am not sure of the year(s) that I sat my examinations. Does this matter?

Yes, you need to be as accurate as possible when requesting your results, as your application may be delayed. Please complete your application form with as much information as possible including details of the centre and the series the exams were taken. 

The school I attended has changed its name. Does this matter?

We need the name and full address of the school or college at the time you took your exams, rather than the new name, as we hold separate records for each year. Please include any details of school mergers or a name change when you attended the school.

I took the exam as a night class/external candidate, do I mention this?

Please include this information on your application form, as this may help assist us with our search.

Can you fax or email my results to me?

In order to avoid potential fraud, and to comply with the Data Protection Act, we are unable to fax or email results.

Can a relative/teacher/employer complete the application form on my behalf?

No, we need the applicant to sign and date the declaration, together with valid proof of ID (to include your name at the time of the exam and any name changes and your date of birth) to enable us to comply with Data Protection and access any records we may hold for you.

I can't remember which exam board I took my exams with. Will OCR be able to find my results anyway?

OCR can only find results of exams taken with our board or with one of our predecessor boards. If you are not sure which board you took your exams through then we advise that you contact some of the other exam boards as well as OCR to make sure you find the results you need.

Can I check if my exams taken previously with your board are equivalent to the current examinations or acceptable for international qualifications?

For advice on the equivalency of UK qualifications, please visit the Ofqual website

For advice on the equivalency of international qualifications, please contact UK NARIC - the National Agency responsible for providing information on vocational, academic and professional skills and qualifications,