Please note that some qualifications in this Apprenticeship framework/s are now closed for entries. Certification is still available for these qualification/s. For more information please see the individual qualification webpages linked below.
It's well recognised by employers that contact centre staff play an important role in providing customers with the right experience and representing the organisation. With high standards being vital, this Apprenticeship is ideal for existing staff or people who want to enter this field.
With its practical approach to covering knowledge and skills for the contact centre, including customer service and how centres operate, this course is suitable across industry sectors.
You can use OCR for all the components which are necessary to complete an Apprenticeship framework, including transferable skills. These can be used with our own knowledge and competence components, or alongside other industry area specialist qualifications.