All documents

Please find listed below all the documents which relate to this qualification.

The document categories available for this qualification are:

• Forms
• Key documents
• Reports 2007
• Reports 2008
• Support materials
• Training
• Units

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Forms

	Evidence record sheet	Word, 101 KB
	Unit F06 - Evidence record sheet	Word, 107 KB
	Unit F08 - Evidence record sheet	Word, 111 KB
	Knowledge evidence record sheet	Word, 100 KB
	Units F06 and F08 - Knowledge evidence record sheet	Word, 92 KB
	Record of achievement	Word, 88 KB
	Unit overview sheet	Word, 63 KB
	Witness list	Word, 70 KB

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Key documents

	Candidate resource	PDF, 179 KB
	Centre handbook (updated January 2008)	PDF, 151 KB
	Datasheet (updated January 2008)	PDF, 64 KB
	Notice to centres - August 2008	PDF, 19 KB
	Notice to centres - Management standards centre changes	PDF, 40 KB
	Notice to centres - New optional units	PDF, 32 KB

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Reports 2007

	Verifier's report - Midlands, Anglia	PDF, 25 KB
	Verifier's report - North, Scotland, Northern Ireland	PDF, 25 KB
	Verifier's report - South East, South West	PDF, 26 KB

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Reports 2008

Verifier's report - All regions - 2007/08

PDF, 29 KB

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Support materials

Key Skills signposting

PDF, 204 KB

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Training

NVQ training - Belfast

PDF, 103 KB

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Units

	Unit A02 - Manage your own resources and professional development	PDF, 96 KB
	Unit B06 - Provide leadership in your area of responsibility	PDF, 93 KB
	Unit B11 - Promote equality of opportunity and diversity in your area of responsibility	PDF, 65 KB
	Unit C02 - Encourage innovation in your area of responsibility	PDF, 72 KB
	Unit C05 - Plan change	PDF, 72 KB
	Unit C06 - Implement change	PDF, 77 KB
	Unit D01 - Develop productive working relationships with colleagues	PDF, 81 KB
	Unit D03 - Recruit, select and keep colleagues	PDF, 87 KB
	Unit D06 - Allocate and monitor the progress and quality of work in your area of responsibility	PDF, 91 KB
	Unit D07 - Provide learning opportunities for colleagues	PDF, 71 KB
	Unit D08 - Help team members address problems affecting their performance (new for February 2008)	PDF, 22 KB
	Unit D09 - Build and manage teams (new for February 2008)	PDF, 23 KB
	Unit D11 - Lead meetings (new for February 2008)	PDF, 25 KB
	Unit D12 - Participate in meetings (new for February 2008)	PDF, 21 KB
	Unit E01 - Manage a budget	PDF, 60 KB
	Unit E06 - Ensure health and safety requirements are met in your area of responsibility	PDF, 87 KB
	Unit E09 - Manage the environmental impact of your work (new for February 2008)	PDF, 22 KB
	Unit E10 - Take effective decisions (new for February 2008)	PDF, 22 KB
	Unit E11 - Communicate information and knowledge (new for February 2008)	PDF, 21 KB
	Unit F01 - Manage a project	PDF, 93 KB
	Unit F06 - Monitor and solve customer service problems	PDF, 43 KB
	Unit F08 - Work with others to improve customer service	PDF, 49 KB