NVQTelesales Level 3 - 1403

Notice

Final registration date expired

The last candidate registration date for this qualification was 31 July 2005. This qualification has now expired to registrations. Information is maintained here for those already registered and working towards certification.

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Information brief

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Scheme book

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Overview

Sales NVQs are aimed at people who work in a sales environment and have direct contact with customers.

The Telesales Level 3 qualification is aimed at candidates who have considerable personal responsibility and autonomy at work; may have some supervisory responsibilities; and who are able to effect some change to improve service. To achieve a full award, candidates must complete seven mandatory units and three optional units.

This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

Like all NVQs this qualification is competence-based. This means it is linked to the candidate's ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.