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Overview

The aim of this qualification is to recognise the skills and competences of candidates in the workplace.

The qualification is primarily aimed at candidates who operate and undertake support systems, processes and services and recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing client needs.

It is suitable for candidates:

• Who have particular customer service and administrative job roles
• Who are working in designated advice or guidance organisations
• Whose role is to provide service to customers and support to practitioners

The award is particularly suited to those candidates who may wish to progress to become practitioners.

This NVQ (NQF) will allow for progression to and from OCR's existing portfolio of Advice and Guidance qualifications and will complement other vocational qualifications.