NVQ (NQF)Customer Service (Revised 2006) Level 2 - 05943
All documents
Please find listed below all the documents which relate to this qualification.
The document categories available for this qualification are:
Key documents
- Candidate overviewPDF, 546 KB
- Centre handbookPDF, 137 KB
- DatasheetPDF, 185 KB
Forms
- Achievement recordWord, 119 KB
- Centre approval form for vocational qualifications - InteractivePDF, 533 KB
- Centre approval formPDF, 131 KB
- Evidence recordWord, 108 KB
- Witness listWord, 115 KB
Reports 2008
- Chief examiner's report - 2007/08PDF, 26 KB
Reports 2009
- Chief verifier's annual report - 2008/09PDF, 49 KB
Reports 2010
- Chief verifier's annual report - AugustPDF, 45 KB
- Chief verifier's annual report - SeptemberPDF, 58 KB
Units
- Unit 01 - Prepare yourself to deliver good customer service - Evidence requirementPDF, 14 KB
- Unit 01 - Prepare yourself to deliver good customer servicePDF, 23 KB
- Unit 05 - Provide customer service within the rules - Evidence requirementPDF, 14 KB
- Unit 05 - Provide customer service within the rulesPDF, 30 KB
- Unit 06 - Recognise and deal with customer queries requests and problems - Evidence requirementPDF, 14 KB
- Unit 06 - Recognise and deal with customer queries requests and problemsPDF, 22 KB
- Unit 09 - Give customers a positive impression of yourself and your organisation - Evidence requirementPDF, 14 KB
- Unit 09 - Give customers a positive impression of yourself and your organisationPDF, 23 KB
- Unit 10 - Promote additional services or products to customers - Evidence requirementPDF, 12 KB
- Unit 10 - Promote additional services or products to customersPDF, 24 KB
- Unit 11 - Process customer service information - Evidence requirementPDF, 12 KB
- Unit 11 - Process customer service informationPDF, 22 KB
- Unit 12 - Live up to the customer service promise - Evidence requirementPDF, 12 KB
- Unit 12 - Live up to the customer service promisePDF, 24 KB
- Unit 13 - Make customer service personal - Evidence requirementPDF, 12 KB
- Unit 13 - Make customer service personalPDF, 23 KB
- Unit 14 - Go the extra mile in customer service - Evidence requirementPDF, 12 KB
- Unit 14 - Go the extra mile in customer servicePDF, 23 KB
- Unit 15 - Deal with customers in writing or using ICT - Evidence requirementPDF, 15 KB
- Unit 15 - Deal with customers in writing or using ICTPDF, 24 KB
- Unit 16 - Deal with customers face to face - Evidence requirementPDF, 12 KB
- Unit 16 - Deal with customers face to facePDF, 23 KB
- Unit 17 - Deal with customers by telephone - Evidence requirementPDF, 14 KB
- Unit 17 - Deal with customers by telephonePDF, 25 KB
- Unit 21 - Deliver reliable customer service - Evidence requirementPDF, 12 KB
- Unit 21 - Deliver reliable customer servicePDF, 23 KB
- Unit 22 - Deliver customer service on your customers premises - Evidence requirementPDF, 12 KB
- Unit 22 - Deliver customer service on your customers premisesPDF, 24 KB
- Unit 23 - Recognise diversity when delivering customer service - Evidence requirementPDF, 14 KB
- Unit 23 - Recognise diversity when delivering customer servicePDF, 24 KB
- Unit 31 - Resolve customer service problems - Evidence requirementPDF, 12 KB
- Unit 31 - Resolve customer service problemsPDF, 23 KB
- Unit 36 - Develop customer relationships - Evidence requirementPDF, 12 KB
- Unit 36 - Develop customer relationshipsPDF, 23 KB
- Unit 37 - Support customer service improvements - Evidence requirementPDF, 14 KB
- Unit 37 - Support customer service improvementsPDF, 23 KB
- Unit 38 - Develop personal performance through delivering customer service - Evidence requirementPDF, 14 KB
- Unit 38 - Develop personal performance through delivering customer servicePDF, 24 KB
- Unit C02 - Take details of customer service problems (draft)
PDF, 72 KB
