Popular documents

• Centre handbookPDF, 137 KB
• DatasheetPDF, 185 KB

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Aimed at the candidate working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title; however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.