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• Centre HandbookPDF, 528 KB
• DatasheetPDF, 497 KB

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This qualification provides evidence of competence in working in an office environment. Learners can choose optional units from a range of areas including customer service, communications and IT. They can progress to a Level 2 in Business and Administration, or other Level 2 qualifications.

This qualification can be used as a component for any Foundation Learning programme.

Benefits

• Small sized units allow for flexible learning and delivery.
• Units allow learners to demonstrate skills which are transferrable.
• Some units can be used towards other qualifications.
• Can be based on candidate performance at work, or through simulation.