Vocational Qualifications (QCF)Contact Centre Operations Level 1 NVQ Award - 10263

Skills for Business Community

The new Skills for Business Community is now available to use. This area is an opportunity for professional discussion, to share ideas and resources as well as interact with OCR qualification staff.

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This qualification provides an opportunity to gain the basic skills and knowledge needed for a career in contact centres or other jobs which involve dealing with customers, encompassing a limited range of competencies from the contact centre sector.

Benefits

  • New QCF qualifications are mapped to the latest National Occupational Standards
  • Both competence and knowledge elements of apprenticeship frameworks available from OCR
  • Centres can remain with OCR and benefit from established relationship and customer support
  • Increasing demand from industry for employees with good customer facing skills