Vocational Qualifications (QCF)Contact Centre Operations Level 4 NVQ Diploma - 10269

Units Documents

The unit documents have been amended to include details of National Occupational Standards (NOS) and Functional Skills signposting. The content of the units (Learning Outcomes and Assessment Criteria) remains unchanged. They can now be found in the zip on the all documents page.

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This qualification is suitable for people who manage Contact Centre functions, who have more general managerial or technical responsibilities, or who occupy a specialist internal consultancy role within their organisation, and hold a position that will allow them to influence decision making and shape how contact centre operations are delivered inside or outside their organisation.

Benefits

  • New QCF qualifications are mapped to the latest National Occupational Standards
  • Both competence and knowledge elements of apprenticeship frameworks available from OCR
  • Centres can remain with OCR and benefit from established relationship and customer support
  • Increasing demand from industry for employees with good customer facing skills