Vocational Qualifications (QCF)Customer Service Level 1 Certificate (NVQ) - 03454

Skills for Business Community

The new Skills for Business Community is now available to use. This area is an opportunity for professional discussion, to share ideas and resources as well as interact with OCR qualification staff.

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The OCR Level 1 NVQ Certificate in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and activities.

This qualification can be used as a component for any Foundation Learning programme.

Benefits

  • All units are based on the national occupational standards for customer service.
  • Candidates have the opportunity for both full qualification and unit certification.
  • All units have been assigned a level and a credit value.