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• Centre handbookPDF, 1 MB
• DatasheetPDF, 1 MB

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The OCR Level 4 NVQ in Customer Service is aimed at the candidate working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title; however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.

Benefits

• All units are based on the national occupational standards for customer service.
• Candidates have the opportunity for both full qualification and unit certification.
• All units have been assigned a level and a credit value.