- Qualifications
- By type
- Vocational Qualifications (QCF)
- Customer Service
- Principles of Customer Service Level 3 Certificate
Vocational Qualifications (QCF)Principles of Customer Service Level 3 Certificate - 09629
Skills for Business Community
The new Skills for Business Community is now available to use. This area is an opportunity for professional discussion, to share ideas and resources as well as interact with OCR qualification staff.
Submission of candidate work
Submissions of work for the Certificates in Principles of Customer Service (Technical Certificates) can now be made electronically. View the document below for more details:
- Notice to centres - Submission methods
15 March 2012 (PDF, 33 KB)
Popular documents
- Centre handbook15 March 2012PDF, 399 KB
- Changes to OCR Customer Service technical certificatePDF, 40 KB
- DatasheetPDF, 164 KB
View all documents associated with this qualification.
The Level 2 and Level 3 Certificates in Principles of Customer Service Knowledge (09628 and 09629) launched on 1 March 2011 are required components of the Customer Service Apprenticeship Frameworks (SASE and SASW). They directly replace the Level 2 and Level 3 Certificates in Customer Service Knowledge (4522 & 4523) which expired for new registrations on 30 April 2011.
Benefits
- Designed for Apprenticeship and Advanced Apprenticeship programmes.
- Provides knowledge and understanding needed by a competent employee.
