- Qualifications
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- Vocationally Related Qualifications (NQF)
- Customer Service
- Customer Service (Revised 2006) Level 3 Certificate
Vocationally Related Qualifications (NQF)Customer Service (Revised 2006) Level 3 Certificate - 05942
Important information
Please note that these qualifications have expired for registration. The replacement OCR Customer Service qualifications can be found here: QCF Customer Service
Popular documents
- Centre handbookPDF, 113 KB
- DatasheetPDF, 140 KB
View all documents associated with this qualification.
This qualification has been developed to recognise candidates' understanding of customer service when dealing with complex and non-routine customer service issues. The qualification provides accreditation for the full breadth of essential knowledge and understanding that would be needed by a competent employee functioning in a customer service role.
