This qualification is now closed for entries. Certification is available until 31/12/2017. Please refer to the Notice to centres below for further information.
This is a bite-size qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service environment where the work involves direct or indirect contact with external or internal customers.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.