The OCR Level 2 NVQ in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.
- All units are based on the national occupational standards for customer service.
- Candidates have the opportunity for both full qualification and unit certification.
- All units have been assigned a level and a credit value.