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The Skills Funding Agency (SfA) continues to review all qualifications it funds, to ensure that all publicly funded qualifications meet government’s expectations, including minimum size, take-up of learners, recognition by centres and employers and a clearly written purpose statement.
OCR are working with the SfA to submit these qualifications against these new criteria to ensure they remain fundable in 15-16. The list of SfA funded qualifications can be located on the SfA website and is updated quarterly.
If you would like to provide recognition for these qualifications to support our submission to the SFA and future DfE submissions, please contact firstname.lastname@example.org
If you have any queries in regards to this notice please contact email@example.com
The OCR Level 2 NVQ in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.