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The last date to register candidates is 31/08/2014. Certification is available until 31/08/2017.
Please refer to the Notice to centres below for further information.
The OCR Level 4 NVQ in Customer Service is aimed at the candidate working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title; however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.