We aim to process applications within 28 working days. We therefore advise you to apply at least six weeks before the date you need your results.
It's not possible to change whole names on certificates, but requests to correct spelling mistakes can be made if your personal information (e.g. name or date of birth) is incorrect on your certificate:
If you believe your certificate does not show the correct grade, please contact your school or college in the first instance and ask them to get in touch with us.
Payment for this service is by credit or debit card.
If you wish to cancel your application, you must do so within five working days from the date of submission. Email your cancellation request to firstname.lastname@example.org. We will refund your search fee and any other additional payments you may have made.