Terms and conditions

Book training

By submitting your booking, you are agreeing to:

1. The booking process

• Online booking is available at www.ocr.org.uk or www.mill-wharf-training.co.uk. This will soon be a live program and, once operational, you will be booked automatically onto your chosen event, subject to availability (please check our website for updates).
• Other methods of booking are by fax, post and email.
• We do not accept provisional or telephone bookings.
• Complete all relevant sections of the form. Purchase orders alone cannot be accepted without a booking form.
• We will confirm your place by your preferred method of contact, as specified on your booking form. You do not have a place until you have received confirmation and OCR/Mill Wharf are not responsible if your confirmation fails to arrive. If you have not received any correspondence 10 working days before the event, please contact us.
• If your first chosen date is full, we will automatically book you onto the next available date in your chosen location and confirm via your preferred method of communication (as specified on your booking form). If there are no other dates available in your specified location, we will automatically place you on a waiting list and confirm via your preferred method of communication. If we add an additional date in your specified location, we will automatically transfer you to this date and will confirm via your preferred method of communication. However, if you provide a second preference, we will automatically book you on that date and will confirm via your preferred method of communication. Please check your confirmation details carefully.
• We try to meet special access and dietary needs stated on the booking form, but we cannot guarantee to meet all requests.
• We will make such adjustments as are reasonable to the Disability Discrimination Act.

2. Payment process and adjustments to standard course fees

• Bookings for charged events will be invoiced to your centre. If booking online you can pay with a credit or debit card – this option will be available once our new online booking program is operational (please check our website for updates).
• The price of charged events is dependent on when the booking is received. For most events there is a threetier pricing structure: an early booking event fee, a standard fee, and a late booking fee for places booked within seven days of an event. See individual event advertising for further details.
• No refund will be possible if a late booking is cancelled.

3. Cancellations and transfers

• Cancellations and transfers will only be accepted in writing by post, fax or email within appropriate timescales (see below). Working days are classed as Monday to Friday.
• The percentage of course fee refundable is final under any circumstances - refer to Table A.
  

  Table A: Percentage of course fee refundable if you cancel or transfer.

  Cancellation received by our training department prior to course at:	% of course fee refundable
  10+ working days	100%
  0-9 working days	Nil

• If you fail to attend for any reason, you must pay the advertised fee in accordance with when your booking was received.
• Free OCR Training events will not incur any penalty fees; but so that we can offer your place to another delegate you must notify us in good time of your course cancellation.

4. Cancellation of courses

• Please contact us before making any travel arrangements. We reserve the right to amend or cancel a course at any time without liability for any travel or other cost incurred by the delegate. If you pre-book travel tickets, we strongly recommend you take out travel insurance in case of cancellation.
• We will not refund the course fee or other costs should you book a course place in error and fail to provide adequate cancellation notice.