The last date to register candidates is 31/12/2013. Certification is available until 31/12/2016.
Please refer to the Notice to centres below for further information.
This qualification is suitable for those people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Such individuals may or may not be in roles where they have direct line responsibility for people within contact centres. This qualification is a component of the new SASE and SASW compliant Apprenticeship frameworks in Contact Centre Operations.