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Vocational qualifications Administration (Business Professional) Level 4 Certificate - 03967

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  • Administration (Business Professional) Level 4 Certificate - 03967
  • Administration (Business Professional) Level 4 Certificate - 03967

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Thinking of teaching this qualification?

  • Extension to Administration (Business Professional) suite

    We are pleased to confirm that the review date for the Administration (Business Professional) suite has been extended to 31st August 2023. For Wales, please refer to Qualifications in Wales for the latest information on the status of these qualifications.

  • Adapted assessment (2020/21)

    During this challenging period, there may be some changes made to assessments to enable remote delivery/assessment and this is referred to as an adapted assessment. Guidance on permitted adaptations is available on our support centre.

  • Withdrawal of Text Processing units

    Following the withdrawal of the Text Processing units in 2017, learners taking Administration (Business Professional) will still be able to use any prior achievement of Text Processing units for certification.

This qualification recognises learners' understanding of complex administrative functions and activities. It accredits learners' abilities to carry out a range of administrative tasks demanding a high level of personal autonomy in a senior or supervisory role. The qualification accredits learners' achievements in a modern, practical way that is relevant to work. The qualification is flexible, allowing learners to choose individual units that best fit their needs and level of achievement.

Benefits

  • Flexible structure enabling centres and learners to choose the units most relevant to them.
  • Further units may be added later as a progression route to other Level 4 qualifications.
  • Modern, flexible assessments.
  • Mandatory unit covering essential skills with a wide range of optional units.

  • (4) Key documents
    • Centre handbook (PDF, 293KB)
    • Datasheet (PDF, 438KB)
    • Frequently asked questions - FAQs (PDF, 63KB)
    • Internal standardisation generic guide (PDF, 584KB)

      Internal standardisation generic guide

      Download

  • (5) Subject information updates
    • Extension of Administration (Business Professional) qualifications
    • Notice to centres - Extension and important changes to optional Text Processing units (PDF, 52KB)
    • Updates to Business Professional qualifications
    • Vocational qualifications arrangements for 2020/21
    • Vocational qualifications arrangements update
  • (21) Assignment materials
    • Level 3 - Unit 17 - Supporting recruitment and selection procedures - Model assignment (PDF, 88KB)
    • Level 3 - Unit 18 - Verbal communication in business - Model assignment (PDF, 94KB)
    • Level 3 - Unit 18 - Verbal communication in business - Witness statement (DOC, 123KB)
    • Level 3 - Unit 19 - Support business meetings - Model assignment (PDF, 97KB)
    • Level 3 - Unit 19 - Support business meetings - Witness statement (DOC, 142KB)
    • Level 3 - Unit 20 - Organise a business event - Model assignment (PDF, 110KB)
    • Level 3 - Unit 20 - Organise a business event - Witness statement (DOC, 131KB)
    • Level 3 - Unit 21 - Reviewing and developing office procedures - Model assignment (PDF, 130KB)
    • Level 3 - Unit 22 - Carry out research and prepare a report - Model assignment (PDF, 74KB)
    • Level 3 - Unit 23 - Legislation affecting organisations - Model assignment (PDF, 52KB)
    • Level 3 - Unit 23 - Legislation affecting organisations - Witness statement (DOC, 110KB)
    • Level 3 - Unit 24 - Working in an administration team - Model assignment (PDF, 67KB)
    • Level 3 - Unit 24 - Working in an administration team - Witness statement (DOC, 130KB)
    • Level 4 - Unit 25 - Working in a senior administrative role - Model assignment (PDF, 78KB)
    • Level 4 - Unit 26 - Analyse financial information - Model assignment (PDF, 67KB)
    • Level 4 - Unit 27 - Chair a meeting - Model assignment (PDF, 142KB)
    • Level 4 - Unit 27 - Chair a meeting - Witness statement (DOC, 137KB)
    • Level 4 - Unit 28 - Present complex business information - Model assignment (PDF, 55KB)
    • Level 4 - Unit 28 - Present complex business information - Witness statement (DOC, 121KB)
    • Level 4 - Unit 29 - Train and develop staff - Model assignment (PDF, 92KB)
    • Level 4 - Unit 29 -Train and develop staff - Witness statement (DOC, 153KB)
  • (4) Forms
    • Internal standardisation form (PDF, 24KB)
    • Submission cover sheet (PDF, 1MB)
    • Vocational approval form (PDF, 334KB)
    • Vocational approval form (PDF, 787KB)
  • (1) Promotional materials
    • Case study (PDF, 258KB)
  • (5) Question papers, mark schemes and reports
    • (1) 2015 series
      • Examiners' report - 2014/15 (PDF, 326KB)
    • (1) 2016 series
      • Examiners' report - 2015/16 (PDF, 304KB)
    • (1) 2017 series
      • Examiners' report - 2016/17 (PDF, 211KB)
    • (1) 2018 series
      • Examiners' report - VQ Business - Admin (Business Professional)
    • (1) 2019 - June series
      • Moderators' report - VQ/VQC Administration (Business Professional)
  • (14) Units
    • Level 3 - Unit 03933 - Audio transcription (PDF, 48KB)
    • Level 3 - Unit 17 - Supporting recruitment and selection procedures (PDF, 209KB)
    • Level 3 - Unit 18 - Verbal communication in business (PDF, 219KB)
    • Level 3 - Unit 19 - Support business meetings (PDF, 213KB)
    • Level 3 - Unit 20 - Organise a business event (PDF, 220KB)
    • Level 3 - Unit 21 - Reviewing and developing office procedures (PDF, 224KB)
    • Level 3 - Unit 22 - Carry out research and prepare a report (PDF, 164KB)
    • Level 3 - Unit 23 - Apply legislation affecting organisations (PDF, 217KB)
    • Level 3 - Unit 24 - Working in an administration team (PDF, 217KB)
    • Level 4 - Unit 25 - Working in a senior administrative role (PDF, 30KB)
    • Level 4 - Unit 26 - Analyse financial information (PDF, 23KB)
    • Level 4 - Unit 27 - Chair a meeting (PDF, 21KB)
    • Level 4 - Unit 28 - Present complex business information (PDF, 23KB)
    • Level 4 - Unit 29 - Train and develop staff (PDF, 24KB)

Teaching and learning resources

  • (1) Support materials
    • Model assignment user guide (PDF, 181KB)
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