Apprenticeships Customer Service Level 2/3 - 10379, 10380 (from 2014)

These Customer Service apprenticeship qualifications combine the knowledge and competence components of the frameworks in a single qualification per level.

Customer service may be the basis for someone's job role or one of many responsibilities. Either way, customer-facing activity is fundamental to business performance.

Whatever the sector, these up-to-date Apprenticeships answer the needs for raising standards in customer service and providing people with the right skills.

Level 2

Knowledge and Competence Combined

• Customer Service Level 2 Diploma - 10379 (from 2014)

Level 3

Knowledge and Competence Combined

• Customer Service Level 3 Diploma - 10380 (from 2014)

Resources