Apprenticeships Customer Service Level 2/3

New Apprenticeship frameworks in Customer Service were launched on 1 September 2014. If you wish to enrol new apprenticeship candidates on apprenticeship qualifications in Customer Service, they must be enrolled on the new qualifications:

• Customer Service Level 2/3 - 10379, 10380 (from 2014)

Framework components

Level 2

Competence

• Customer Service Level 2 Certificate (NVQ)

Knowledge

• Principles of Customer Service Level 2 Certificate

Level 3

Competence

• Customer Service Level 3 Diploma (NVQ)

Knowledge

• Principles of Customer Service Level 3 Certificate

Transferable skills component

You can use OCR for all the components which are necessary to complete an Apprenticeship framework, including transferable skills. These can be used with our own knowledge and competence components, or alongside other industry area specialist qualifications.

• Functional Skills
• Essential Skills Wales