For general qualifications, you can use our missing and incomplete result (MIR) service to query missing or incomplete results for your candidates. You may request an investigation into a candidate's results where you think one of the following result indicators has been incorrectly applied:
- No result (X)
- # (partial absence)
- Pending (Q)
If you need further details about these results indicators then please read our handy guide:
Understanding results indicators
This service should also be used if an individual subject result for a candidate is missing or the candidate has been omitted entirely from the results supplied. Please do not use this service for candidates for whom you have not made a certification entry. These should be managed using the late certification service.
MIR requests should be submitted via Interchange. To submit an MIR request, log on to Interchange and hover over ‘Post-results’ in the left hand menu. Click on ‘Missing and incomplete results’ and follow the on-screen instructions. We do not make any charges for this service.