Support team

The Customer Support Team provides support, training and guidance for Exams Officers. For more details on the training we offer, take a look at our training page.

Helen O’Leary, Senior Customer Support Manager (including Scotland and overseas)

Helen O'Leary

I have worked to support Exams Officers all over the world for the last ten years and have been in a Customer Service role for longer than I care to mention! I really enjoy working at OCR and am always willing to help, so please get in touch if you need any support or training in the administration of our qualifications.

Paul Jones - North West and West Midlands

Paul Jones

Life at OCR started for me in March 2010. Prior to being a Customer Support Manager I worked in the Operational Hub and as a Qualifications Manager. My experience in these roles has given me a diverse range of knowledge that I’m positive will help to assist and support our customers in administering OCR qualifications.

Alison Leather - South East

Ali Leather

I have worked in education since 1995, as an Exams Manager in a college, a Centre Support Officer with the National Assessment Agency (NAA) and an Exams Officer in a secondary school – so I know how challenging and rewarding it can be working in the exams office. I joined OCR as Customer Support Manager in 2007.

Karen Morris - Wales

I started as Customer Development Manager in April 2014. I am originally from Llanelli, but am now based in Cardiff. I have a strong background in Further Education and education in Wales.

Chris Spraggett - North East and South West

Chris Spraggett

Before I joined OCR in September 2011, I was the Exams Officer at a large inner city secondary school for three years. Having this background means I have a good idea what's on the 'other side of the fence' and I'm sure that these different perspectives will prove beneficial in understanding the relationship between OCR and exams officers.

Diane Weatherup - Ireland

I’m from Armagh but now live and work in Belfast, having started in this role in April 2014. I bring wide experience in the vocational education and qualification development arenas.

Gail White - Yorkshire and Humber, East Midlands

Gail White

I've had a varied career, ranging from crash testing to exams. Since 2001, I've been supporting OCR centres, and have been a Customer Support Manager since 2007. If you're having any issues or need advice to help you manage our processes, I'm here to help.

Claire Williams - East and London

Claire Williams

Before joining the Customer Support Team, I have worked at OCR as a Qualifications Manager for over five years. I enjoy interacting with centres and assisting with queries, and hope that my knowledge of a range of qualifications, and the related admin processes, will enable me to help you as much as I possibly can.

Get in touch

For more on the services we provide please email