Support team

The Customer Admin Support Team (CAST) provides support, training and guidance for Exams Officers.

Meet the team

Ali Leather - North, North West, East Midlands and Northern Ireland

Ali Leather

I have worked in education since 1995, as an Exams Manager in a college, a Centre Support Officer with the National Assessment Agency (NAA) and an Exams Officer in a secondary school – so I know how challenging and rewarding it can be working in the exams office. I joined OCR as CAST Manager in 2007.

Chris Spraggett - South West

Chris Spraggett

Before I joined OCR in September 2011, I was the Exams Officer at a large inner city secondary school for three years. Having this background means I have a good idea what's on the 'other side of the fence' and I'm sure that these different perspectives will prove beneficial in understanding the relationship between OCR and exams officers.

Gail White - Merseyside, Cheshire, North East, West Midlands and Scotland

Gail White

I've had a varied career, ranging from crash testing to exams. Since 2001, I've been supporting OCR centres, and have been a CAST Manager since 2007. If you're having any issues or need advice to help you manage our processes, I'm here to help.

Claire Williams - South East, London and Wales

Gerard O'Donoghue

Before joining the Customer Admin Support Team, I have worked at OCR as a Qualifications Manager for over five years. I enjoy interacting with centres and assisting with queries, and hope that my knowledge of a range of qualifications, and the related admin processes, will enable me to help you as much as I possibly can.

Helen O'Leary - Eastern Counties

Helen O'Leary

I have worked to support Exams Officers all over the world for the last ten years and have been in a Customer Service role for longer than I care to mention! I really enjoy working at OCR and am always willing to help, so please get in touch if you need any support or training in the administration of our qualifications.

Get in touch

For more on the services we provide please email