NVQ (NQF)Customer Service (Revised 2006) Level 3 - 05944
All documents
Please find listed below all the documents which relate to this qualification.
The document categories available for this qualification are:
Key documents
- Candidate overviewPDF, 546 KB
- Centre handbookPDF, 137 KB
- DatasheetPDF, 185 KB
Forms
- Achievement recordWord, 120 KB
- Centre approval form for vocational qualifications - InteractivePDF, 533 KB
- Centre approval formPDF, 131 KB
- Evidence recordWord, 108 KB
- Witness listWord, 115 KB
Reports 2008
- Chief examiner's report - 2007/08PDF, 26 KB
Reports 2009
- Chief verifier's annual report - 2008/09PDF, 49 KB
Reports 2010
- Chief verifier's annual report - AugustPDF, 45 KB
- Chief verifier's annual report - SeptemberPDF, 58 KB
Units
- Unit 07 - Evidence requirement - Understand customer service to improve service deliveryPDF, 12 KB
- Unit 07 - Understand customer service to improve service deliveryPDF, 24 KB
- Unit 08 - Evidence requirement - Know the rules to follow when developing customer servicePDF, 14 KB
- Unit 08 - Know the rules to follow when developing customer servicePDF, 22 KB
- Unit 13 - Evidence requirement - Make customer service personalPDF, 12 KB
- Unit 13 - Make customer service personalPDF, 23 KB
- Unit 14 - Evidence requirement - Go the extra mile in customer servicePDF, 12 KB
- Unit 14 - Go the extra mile in customer servicePDF, 23 KB
- Unit 15 - Deal with customers in writing or using ICTPDF, 24 KB
- Unit 15 - Evidence requirement - Deal with customers in writing or using ICTPDF, 15 KB
- Unit 18 - Use customer service as a competitive tool - Evidence requirementPDF, 14 KB
- Unit 18 - Use customer service as a competitive toolPDF, 23 KB
- Unit 19 - Evidence requirement - Organise the promotion of services or products to customersPDF, 12 KB
- Unit 19 - Organise the promotion of services or products to customersPDF, 23 KB
- Unit 22 - Deliver customer service on your customers premisesPDF, 24 KB
- Unit 22 - Evidence requirement - Deliver customer service on your customers premisesPDF, 12 KB
- Unit 23 - Evidence requirement - Recognise diversity when delivering customer servicePDF, 14 KB
- Unit 23 - Recognise diversity when delivering customer servicePDF, 24 KB
- Unit 24 - Deliver customer service using service partnershipsPDF, 24 KB
- Unit 24 - Evidence requirement - Deliver customer service using service partnershipsPDF, 12 KB
- Unit 25 - Evidence requirement - Organise the delivery of reliable customer servicePDF, 12 KB
- Unit 25 - Organise the delivery of reliable customer servicePDF, 24 KB
- Unit 26 - Evidence requirement - Improve the customer relationshipPDF, 11 KB
- Unit 26 - Improve the customer relationshipPDF, 22 KB
- Unit 32 - Evidence requirement - Monitor and solve customer service problemsPDF, 12 KB
- Unit 32 - Monitor and solve customer service problemsPDF, 23 KB
- Unit 33 - Apply risk assessment to customer servicePDF, 21 KB
- Unit 33 - Evidence requirement - Apply risk assessment to customer servicePDF, 14 KB
- Unit 34 - Evidence requirement - Process customer service complaintsPDF, 12 KB
- Unit 34 - Process customer service complaintsPDF, 23 KB
- Unit 39 - Evidence requirement - Work with others to improve customer servicePDF, 12 KB
- Unit 39 - Work with others to improve customer servicePDF, 23 KB
- Unit 40 - Evidence requirement - Promote continuous improvement in customer servicePDF, 12 KB
- Unit 40 - Promote continuous improvement in customer servicePDF, 23 KB
- Unit 41 - Develop your own and others customer service skillsPDF, 24 KB
- Unit 41 - Evidence requirement - Develop your own and others customer service skillsPDF, 12 KB
- Unit 42 - Evidence requirement - Lead a team to improve customer servicePDF, 12 KB
- Unit 42 - Lead a team to improve customer servicePDF, 23 KB
- Unit 43 - Evidence requirement - Gather, analyse and interpret customer feedbackPDF, 12 KB
- Unit 43 - Gather, analyse and interpret customer feedbackPDF, 23 KB
