NVQ (NQF)Retail Skills (Sales Professional) Level 3 - 06396
All documents
Please find listed below all the documents which relate to this qualification.
The document categories available for this qualification are:
Key documents
- Centre handbookPDF, 113 KB
- DatasheetPDF, 162 KB
Forms
- Centre approval form for vocational qualifications - InteractivePDF, 533 KB
- Centre approval formPDF, 131 KB
- Evidence record sheetWord, 135 KB
- Evidence record sheetWord, 135 KB
- Evidence summary recordWord, 151 KB
- Evidence summary recordWord, 151 KB
- Record of achievementWord, 148 KB
- Record of achievementWord, 148 KB
- Witness listWord, 154 KB
- Witness listWord, 154 KB
Promotional materials
- Booklet - NVQ retailPDF, 181 KB
Reports 2007
- Verifier's report - SeptemberPDF, 40 KB
Reports 2008
- Verifier's report - SeptemberPDF, 31 KB
Reports 2009
- Verifier's report - 2008/09PDF, 43 KB
Support materials
- Sales professional - Candidate resourcePDF, 49 KB
- Unit C - Assessment guidancePDF, 156 KB
- Units B - Assessment guidancePDF, 105 KB
- Units D - Assessment guidancePDF, 44 KB
- Units E - Assessment guidancePDF, 79 KB
Units
- Level 2 - Unit C40 - Establish customer needs and provide advice regarding tiling productsPDF, 30 KB
- Level 2 - Unit C41 - Advise customers upon measuring and planning for the fixing of tilesPDF, 29 KB
- Level 2 - Unit C42 - Advise customers upon the fixing of tilesPDF, 31 KB
- Level 3 - Unit B14 - Organise the receipt and storage of goodsPDF, 71 KB
- Level 3 - Unit B15 - Audit stock levels and stock inventoriesPDF, 67 KB
- Level 3 - Unit B16 - Source required goods and services in a retail environmentPDF, 68 KB
- Level 3 - Unit B22 - Monitor and help improve food safetyPDF, 93 KB
- Level 3 - Unit C07 - Process part exchange sales transactions in a retail environmentPDF, 70 KB
- Level 3 - Unit C13 - Maintain the availability of goods for sale to customersPDF, 86 KB
- Level 3 - Unit C14 - Provide specialist support in helping customers to make purchasesPDF, 69 KB
- Level 3 - Unit C15 - Enable customers to apply for credit and hire purchase facilitiesPDF, 71 KB
- Level 3 - Unit C30 - Develop individual retail service opportunitiesPDF, 70 KB
- Level 3 - Unit C31 - Provide a personalised sales and after-sales service to your retail clientsPDF, 92 KB
- Level 3 - Unit C38 - Assist customers to obtain appropriate insurance - Financial Services Sector CouncilPDF, 101 KB
- Level 3 - Unit D05 - Organise the delivery of reliable customer service - Institute for Customer ServicePDF, 68 KB
- Level 3 - Unit D06 - Improve the customer relationship - Institute for Customer ServicePDF, 67 KB
- Level 3 - Unit D07 - Work with others to improve customer service - Institute for Customer ServicePDF, 67 KB
- Level 3 - Unit D08 - Monitor and solve customer service problems - Institute for Customer ServicePDF, 67 KB
- Level 3 - Unit D09 - Promote continuous improvement in customer service - Institute for Customer ServicePDF, 67 KB
- Level 3 - Unit E08 - Work effectively in your retail organisationPDF, 72 KB
- Level 3 - Unit E09 - Help to manage a retail teamPDF, 91 KB
- Level 3 - Unit E11 - Help to monitor and maintain the security of the retail unitPDF, 67 KB
- Level 3 - Unit E12 - Plan monitor and adjust staffing levels and schedules in a retail environmentPDF, 69 KB
- Level 3 - Unit E17 - Monitor and evaluate the quality of service provided to your customers by external suppliersPDF, 68 KB
