Submissions of work for the Certificates in Principles of Customer Service (Technical Certificates) can now be made electronically. View the document below for more details:
This qualification is now closed for entries. Certification is available until 31/12/2017. Please refer to the Notice to centres below for further information.
The Level 2 and Level 3 Certificates in Principles of Customer Service Knowledge (09628 and 09629) are required components of the Customer Service Apprenticeship Frameworks (SASE and SASW). They directly replace the Level 2 and Level 3 Certificates in Customer Service Knowledge (4522 and 4523) which expired for new registrations on 30 April 2011.