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This qualification will be withdrawn on 31/08/17. The final entry date is 31/08/17. The final certification date is 31/08/19.
If your centre has DCS status, please refer to the document below.
The OCR Level 1 NVQ Certificate in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and activities.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.