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This qualification is designed for those taking an Intermediate Apprenticeship in Customer Service. It reflects the skills and knowledge required of people working in a customer service role.
It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.
All units will be assessed using the verified model.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the Centre Handbook and Admin Guide relevant to the qualification you are delivering.
An Excel based tool which monitors learner progress against each selected unit.>
This document provides links to a variety of independent resources to support teaching and learning.
An Excel based tool which enables teachers to select the correct combination of units for their learners.