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Further to an archiving exercise by Qualifications Wales, the independent regulator in Wales, This qualification is now archived on QiW but is still available for centres in Wales.
If you wish to deliver this qualification, please contact us directly. We will contact Qualifications Wales and request it to be placed back on QiW for availability and funding purposes.
The qualification is designed for those working in a senior role, in a position to influence decision making and shape how customer service is delivered inside or outside of the organisation.
All units are assessed using the verified model.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the Centre Handbook and Admin Guide relevant to the qualification you are delivering.
An Excel based tool which monitors learner progress against each selected unit.
An Excel based tool which enables teachers to select the correct combination of units for their learners.