The Customer Contact Centre offers support to Centres and candidates as well as giving information on OCR's products and services. For queries relating to any of our qualifications, please contact the OCR Customer Contact Centre. We are open to take your calls between 8.00am and 5.30pm, Monday to Friday.

Subject specialist lines have recently been diverted to the Customer Contact Centre. This provides telephone support when the subject teams are unavailable. We appreciate how valuable specialist contact is and these changes do not remove this but provides telephone coverage when subject teams and operational teams are not available.

We also have a number of National offices which can provide additional support.

The OCR Customer Contact Centre also takes queries relating to the Freedom of Information Act.

Please note: For staff training purposes and as part of our quality assurance programme, your call may be recorded or monitored.

This department is the first point of contact for all of OCR's customers regarding general and vocational qualifications.

For 14-19 Qualifications (General) including GCSE, GCE, Nationals and Asset Languages, please contact:

Tel: 01223 553 998
Fax: 01223 552 627
Email: general.qualifications@ocr.org.uk

For Post 19 Qualifications (Vocational) including NVQs, Key Skills, Basic Skills and CLAiT, please contact:

Tel: 02476 851 509
Fax: 02476 421 944
Email: vocational.qualifications@ocr.org.uk