For summer 2021 results, standard post-results services will not be available. Instead, there will be a new appeals process. See our subject information update for more details.
The information below refers to legacy Functional Skills ICT. All other Functional Skills qualifications have been withdrawn and are no longer available.
Appeals can be submitted by:
These are referred to as the ‘appellant’. We only communicate with the appellant unless they have provided written authority for us to communicate with someone else. Candidates and/or their parents/carers cannot appeal directly themselves.
Appeals can be submitted in relation to:
Appeals focus on whether:
Appeals against malpractice decisions may also be considered where:
Some administrative decisions (e.g. late arrivals and missing scripts) can be reviewed although they do not form part of the formal appeals process.
The appeal process has two stages:
You must have completed the preliminary stage in order to proceed to an appeal hearing. We aim to complete the preliminary stage within six calendar weeks of receipt and then the appeals hearing within ten calendar weeks of receipt of the request.
More information can be found in the JCQ appeals process document:
To begin the preliminary stage, please email your request to the OCR Appeals team at email@example.com within 30 calendar days of receiving the outcome of the review of results or within two calendar weeks of receiving the malpractice or assessment decision. Your request should clearly set out the grounds for appeal.
The JCQ/App1 form in the JCQ appeals process document can be used to form the basis of the appeal request.
You will receive an acknowledgement to your appeal request within five working days of submitting the request. Please contact firstname.lastname@example.org if you do not receive an acknowledgement.
All appeals correspondence will be sent using a secure file transfer system. The first time we contact you, we will send two emails – one notification email and one email with login details and a link to the file transfer system. This will allow you to access the correspondence we send you.
When we receive an application, we check whether the appeal can be considered. This is based on the grounds put forward, whether a review of results has been completed and/or the timescale of the application.
We will inform you whether the appeal can be investigated and, if not, provide the reason why. If it can, we carry out an investigation/review and then send a report detailing the decision. The appeal will either be upheld or rejected. In cases where the appeal is upheld, further work will be carried out, which may include a further review of candidates’ work or a re-consideration of the decision.
Should you remain dissatisfied with the outcome of the preliminary stage, you can request an appeals hearing in the following cases:
It is not possible to request an appeals hearing for administrative decisions.
You must make the request for an appeals hearing within two weeks of receiving the preliminary appeal outcome and send it to email@example.com. The JCQ/App1 form in the JCQ guide to appeals document, available from the JCQ website, can be used to form the basis of the appeal request.
An appeals hearing is a formal hearing where both you and OCR representatives present the case to the appeals committee. (Although we recommend you present the case, for malpractice appeals only, the case may be heard on the basis of written evidence.) The appeals committee comprises a panel of people who are not directly employed by OCR, and who have had no previous involvement with the case.
The appeals committee will decide whether the appeal should be upheld or rejected. If the appeal is upheld, the appeals committee may ask for further work to be carried out or for the case to the re-considered. We will notify you of the outcome.
The appeals hearing concludes your appeal options with OCR. However, should you remain dissatisfied with the outcome, you may appeal to the Examinations Procedures Review Service (EPRS), which is provided by Ofqual. EPRS only hears appeals against reviews of results and, at its discretion, access arrangements and special consideration. The decision of the appeals committee in terms of malpractice decisions is final. There are no further avenues of appeal.
Fees only apply when the outcome of a review is being appealed, and if the appeal is upheld, you will not be charged.
We’ll send an invoice when the appeals process is complete.
Details of the fees charged for each stage can be found in the post-results services fees booklet, and our charging policy can be found below.