The last date to register candidates is 31/12/2013. Certification is available until 31/12/2016.
Please refer to the Notice to centres below for further information.
The Level 2 and Level 3 Certificates in Principles of Contact Centre Operations (10266 and 10267) are vocationally-related qualifications, designed to extend learners’ knowledge and understanding of the contact centre industry. Developed in partnership with the CfA, the body responsible for qualifications and standards within the sector, they are ideal for those considering a career or already working in customer contact centres.