The last date to register candidates is 31/08/2017. Certification is available until 31/08/2019.
Please refer to the Notice to centres below for further information, including the last certification dates.
This qualification reflects the skills and knowledge required of people considering, or working in a role which involves dealing directly with customers.
All units are assessed using the verified model.
Letters of endorsement from employers and/or educational institutions
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.
An Excel based tool which monitors learner progress against each selected unit.
An Excel based tool which enables teachers to select the correct combination of units for their learners.
This document provides links to a variety of independent resources to support teaching and learning.