This qualification is designed for those taking an Advanced Apprenticeship in Customer Service. It reflects the skills and knowledge required of those in a customer service role with accountability.
It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.
All units will be assessed using the verified model.
Benefits
- Combined qualification containing both knowledge and competence units
- To be included in the Advanced Customer Service Apprenticeship framework
- Based on the revised Customer Service National Occupational Standards (NOS).