The last date to register candidates is 31/08/2017. Certification is available until 31/08/2019.
Please refer to the Notice to centres below for further information, including the last certification dates.
The qualification is designed for those working in a senior role, in a position to influence decision making and shape how customer service is delivered inside or outside of the organisation.
All units are assessed using the verified model.
Letters of endorsement from employers and/or educational institutions
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.
An Excel based tool which monitors learner progress against each selected unit.
An Excel based tool which enables teachers to select the correct combination of units for their learners.