To help you resolve any issues when completing your checks, we’ve provided troubleshooting guidance below. Please also refer to the troubleshooting advice provided in each of the Checkpoint 2 data checking sections on this page.
You must contact us about any students where units will not be achieved without additional centre and/or OCR action.
Depending on the type of issue, you may need to submit a ‘Missing and incomplete results request’ using our new online form. For some requests you will also need to complete and upload a separate spreadsheet – we’ve provided details below.
The ‘Cambridge Technicals: Missing and incomplete results’ online form is accessed via Interchange – hover over ‘Post-results’ in the left hand menu and click ‘Missing and incomplete results’. From this page, you can view and download the spreadsheet templates. Links to these additional documents are also provided in the online form.
Users with the following roles can access the ‘Missing and incomplete results’ page on Interchange:
- Centre Administrator
- Post Result Full Access
- Post Result Read Only
Using the ‘Cambridge Technicals: Missing and incomplete results’ online form, you can make requests for the following:
Candidate/unit missed from moderation claim
Where a moderation visit has taken place, you can tell us about students/units that have been missed from the claim.
You’ll also need to complete and upload the following spreadsheet template when submitting the form:
Do not submit the online form if the visit has not yet taken place – follow the troubleshooting guidance provided in the Moderated units section below.
Incorrect unit/grade claimed at moderation
You can tell us if there’s an error with a submitted claim and an incorrect unit or grade has been claimed. You’ll also need to complete and upload the following spreadsheet when submitting the form:
Missing/incorrect reduction in assessment
Where you’ve submitted a late request for reduction in assessment from 2021/22, you can tell us about any students who urgently need their qualification result.
The reduction in assessment request must be made in the ‘Reduction in assessment’ area of Interchange before the online form is submitted.
Qualification entry (registration) change
If a student is entered for the wrong size qualification, you will need to make top-up/move down entries. You can tell us about any students who urgently need their qualification result – remember, you must still make the required entry via EDI or Interchange.
Merge duplicate candidate numbers/records
If a student has more than one OCR candidate number, you can ask us to merge the duplicate student records.
Duplicate records need to be merged so that unit achievements are ‘banked’ against a single OCR candidate number. A duplicate record is normally caused by using different student demographics when making entries.
Missing teacher assessed grades (TAG) from June 2021
Students who were part way through their course in 2020/21, and who would have taken assessments that year, were eligible to be given unit level teacher assessed grades (TAGs) for the units they would have done.
Schools and colleges were asked to submit Cambridge Technicals unit level TAGs for ‘mid-flight’ students in autumn 2021.
If you have students on a three-year programme who are missing unit TAGs, you use the online form to make a late request. Teacher assessed grades should only be submitted where assessment was planned between 1 August 2020 and 31 August 2021.
You’ll also need to complete and upload the following documents when submitting the form: