Difficulties importing results
If you are unable to import your EDI results files, before you do anything else, please check you have the latest version of the basedata. This is the first thing our Customer Support Team will ask you if you are having difficulties, so it’s best to check this first.
ESS SIMS also have a helpful YouTube video you can use if you need a reminder on how to refresh your basedata.
Some common error messages you may see when you’re downloading your EDI results file include:
- ‘Results for elements absent from imported basedata’ – This is where you may not have imported all the elements in your basedata and is usually resolved by refreshing the basedata to include all the units or qualifications you need.
- 'Invalid series code in file' – This is where you are trying to import a results file that doesn’t match the basedata. This could be if you are trying to import the moderated or qualification results into the optional summer basedata without amending the file or you have amended the file and are importing it into the annual (September) basedata.
- ‘Results not matched by an entry’ – This is not a ‘fatal error’ and you can simply click through the messages to download the file.
Missing or incomplete results
If you have any results missing from your EDI file, check Interchange to see whether a result has been issued and has just not been included in the file due to a missing unique candidate identifier (UCI) or the result was issued after the EDI file was created.
If you still have any missing or incomplete results, it’s also worth making sure:
- Your students have achieved all the units required.
- Your students have a valid combination of units.
- All students are entered for the correct qualification, including the right qualification level.
- You submitted your request for any reductions in assessment.
- You have claimed for all required moderated units, including resits, and at the correct grade.
- None of your students have duplicate records (ie more than one eight-digit OCR candidate number).