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Customer support blogs


  • Supporting exams officers on results days 2022: GCSEs, AS and A Levels 15/08/2022

    Alison Leather, Customer Support Manager for the South East, provides a summary of what will be available and how our results documents can support your GCSE and A Level results days.

  • Managing Cambridge Nationals results: June 2022 15/07/2022

    Nicola Claydon, Customer Support Manager for the East, provides hints and tips for managing Cambridge Nationals results, including what to look out for if you find you have any missing or incomplete results.

  • Managing Cambridge Technicals results: Summer 2022 14/07/2022

    Jane Parsons, Customer Support Manager for the South West provides hints and tips for managing Cambridge Technicals results, including what to look out for if you find you have any missing or incomplete results.

  • Moving to on-screen marking for Cambridge Technicals: what it means for schools and colleges 28/04/2022

    Lauren McLachlan, Senior Customer Support Manager, provides an update on our progress with moving to on-screen marking for Cambridge Technicals and what it means for schools and colleges offering our Cambridge Technicals (2016) exams.

  • Requesting and accessing electronic question papers 28/04/2022

    Our Customer Support Manager, Gail White, explains how exams officers request and access electronic question papers.

  • Top tips for receiving and managing your question paper materials 25/04/2022

    In her first blog, Jayne Harris, our new Customer Support Manager for the North East, Yorkshire and Humberside explains what question paper materials you’ll receive when and provides some tips on managing them effectively.

  • Returning scripts – common questions and possible issues 22/04/2022

    Lauren McLachlan provides some top tips and best practice for returning scripts effectively during the exam season.

  • Reviews of marking for centre-assessed marks: Your questions answered 21/04/2022

    Alison Leather, Customer Support Manager for the South East, answers your questions about the requirement to allow students to appeal the results of their centre-marked assessments.

  • Supporting students with diabetes in the exam room 30/03/2022

    Our Special Requirements Manager, Stuart Ross, talks about the ways to support students with diabetes during their exams. 

  • Making changes to your entries successfully 17/03/2022

    Sharon Green, Manager (Entries and Results), and her team provide some advice and guidance for making amendments to your summer entries for general qualifications and Cambridge Nationals.

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