Customer support blogs

Year:

Supporting students with diabetes in the exam room 16/11/2023

Our Special Requirements Manager, Stuart Ross, talks about the ways to support students with diabetes during their exams.
How Cambridge Nationals and Cambridge Technicals will be awarded in summer 2023 10/08/2023

In his latest blog, Andy Barrott, Head of Research and Technical Standards, explains how Cambridge Nationals and Cambridge Technicals results will be awarded in summer 2023 to make sure the results we issue are fair for students.
Managing Cambridge Technicals results: Summer 2023 14/07/2023

Our Customer Support Manager, Jane Parsons, provides guidance on managing Cambridge Technicals results this summer, and hints and tips on what to look out for if a result you’re expecting isn’t available.
Managing Cambridge Nationals results: June 2023 13/07/2023

Our Customer Support Manager, Nicola Claydon, provides hints and tips for managing Cambridge Nationals results, including what to look out for if you find you have any missing or incomplete results.
Supporting exams officers on results days 2023: GCSEs, AS and A Levels 12/07/2023

Our Customer Support Manager, Alison Leather, provides a summary of what will be available and how our results documents can support your GCSE and A Level results days.
Requesting and accessing electronic question papers 12/05/2023

Our Customer Support Manager, Gail White, explains how exams officers request and access electronic question papers.
Returning scripts – common questions and possible issues 09/05/2023

Lauren McLachlan provides some top tips and best practice for returning scripts effectively during the exam season.
Top tips for receiving and managing your question paper materials 09/05/2023

In her first blog, Jayne Harris, our Customer Support Manager for Durham, East Riding of Yorkshire, Lincolnshire, North Yorkshire, Northumberland, South Yorkshire, Tyne and Wear and West Yorkshire explains what question paper materials you’ll receive when and provides some tips on managing them effectively.
Understanding the background to the exceptional autumn 2023 submission opportunity 25/04/2023

New Cambridge Nationals – why we’ve introduced the exceptional autumn 2023 submission opportunity, and why it doesn’t advantage students that use it compared to students that submit to the summer deadline.
Making changes to your entries successfully 16/03/2023

Sharon Green, Manager (Entries and Results), and her team provide some advice and guidance for making amendments to your summer entries for general qualifications and Cambridge Nationals.