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Managing user accounts

Interchange: Support and tools

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  • Interchange step-by-step guides
  • Managing user accounts

Managing user accounts

Support and tools

If you’re a centre administrator, you might want to consider setting up accounts for your centre staff, with restricted access to various areas of Interchange. Access is determined by specific ‘user roles’, which are shown below. Instructions on how to set up and amend users’ accounts are shown below.

Set up a new user

  1. Hover over ‘Admin’ and click ‘Manage centre users’ in the left-hand menu.
  2. Click ‘Add new user’ at the top of the page.
  3. Complete the form, ensuring the new username is unique to the user you are adding. An initial and surname is the most common username; however, if you have more than one person in your centre with the same initial and surname, you’ll also need to use their middle initial, or add a number, to ensure the username is unique.
  4. Click ‘Add’.

Amend an existing user's or your own details

  1. Hover over ‘Admin’ and click ‘Manage centre users’ in the left-hand menu. 
  2. Click on their name in the list. 
  3. Amend the details you need to change such as user name, password or email address. 
  4. Click ‘update’.

Centre administrator duties

As centre administrator, we recommend you regularly check the details of the users you have set up on Interchange. To remove inactive users or users no longer at your centre:

  1. Hover over ‘Admin’ and click ‘Manage centre users’ in the left-hand menu. 
  2. In the ‘Delete a user’ column, click the box against the name of the user(s) you want to remove.
  3. Click 'Update'.
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User roles

There are a number of user roles within Interchange and these give access to different areas of the website, as shown in the table below. 

Role Description
Centre Administrator (GQ) Full access to all general qualification areas. This includes access to pre-release materials, Special consideration online, the exams directory and the access key for A2C.
Centre Administrator (VQ) Full access to all vocational qualification areas.
Add Coursework Marks (GQ) Add and view internal assessment marks for general qualifications.
Admin Submitter (VQ) View and export all searches, and submit entries and certification claims for all approved vocational schemes. Includes access to complete and submit attendance lists for vocational qualifications.
CBA Tutor (VQ) View and export all reports for vocational qualifications using the search facility. Includes candidate entries, centre feedback forms, test results and candidate achievements. Download tutor materials and access and submit vocational computer-based assessment (CBA).
Entries Full Access (GQ) View, add, amend, save and submit entries for general qualifications.
Entries Read Only (GQ) View all general qualification entries information. The user will not be able to add, amend or submit entries.
Post Result Full Access (GQ) View, add, amend, save and submit enquiries for access to scripts, enquiries about results and missing and incomplete results in the post results area for general qualifications.
Post Result Read Only (GQ) View information for missing and incomplete results, access to scripts and enquiries about results in the post results area for general qualifications. The user will not be able to add, amend or submit enquiries for any of these services.
Read Only (VQ) In addition to giving read-only access to vocational qualification information, this role also provides access to past papers and mark schemes for general qualifications.
Results Full Access (GQ) View all general qualification results, by assessment or candidate and generate results reports from the restricted results release date.
Science Co-ordinator Access to controlled materials for Entry Level, GCSE and GCE Science specifications.
Submit Coursework Marks (GQ) Add, view and submit internal assessment marks for general qualifications.
TCUser Provides the link to the JCQ Centre Admin Portal (CAP), which includes Access arrangements online (AAO).
Tutor/Teacher View and export all reports using the search facility. Includes entries, centre feedback forms, test results and candidate achievements. Download past papers, tutor materials and access the controlled assessment area, Active Results, OCR Repository and moderator reports. In addition, access and generate results reports from the candidate release date. This role also allows users to make certification claims for vocational qualifications.

Centre administrators will be given the ‘Science Co-ordinator’ and ‘TCUser’ roles to their account in order to gain access to these areas.

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