You should keep your password in a secure place. If you forget your password or are unable to log in to your account, contact your Centre Administrator, who will be able to reset your password. However, Centre Administrators are not able to reset their own passwords and should contact our Customer Contact Centre on 01223 553998.
Passwords expire every six months. Those users’ passwords which have expired will be highlighted in red. Centre Administrators can extend a user’s password by checking the ‘Extend Password’ box and pressing ‘Update’. This will extend the user’s password by another six months.