Known browser support
This website has been tested and works on various operating systems and a wide range of browsers including Internet Explorer 7 and upwards. It is also compatible with Internet Explorer 6 although not all functionality is supported with this browser.
If a page does not display correctly, try clearing the browser's cache or updating to the most current version of your browser.
Changing your browser settings
If you have any difficulty using the internet or have any accessibility issues, most modern browser settings can now be changed. Please check your preferred browser's help page for specific instructions on how to change your settings.
For further information, please visit the BBC's Accessibility pages - Making web my way – Making the web easier.
Screen sizes
This website has been designed to work with a minimum screen resolution of 1024x768.
Documents
Some of the files on this website are supplied in PDF format. Other documents are supplied in Microsoft Word format, in ZIP format, or in other standard document formats.
Our aim is to ensure that all our documents are accessible.
We are now providing documents in DOCX, XLSX and PPTX file formats. You will need to use Microsoft Office 2007 or above to view the files. Older versions of Microsoft Office can open these formats using compatibility packs.
If you're using a smartphone or tablet, some document content may appear distorted. This depends on your individual device’s applications and configuration. We recommend installing an appropriate document reader application for your device.
Modified exam papers
Further information about how to order modified exam papers and the standard formats available is on the Access arrangements page.
We provide an increasing number of video clips on the site, to bring our content to life.
Some content may be provided in Flash, so you will need Flash version 11.0 or above in order to watch them.
Captions and transcripts
If you require captions for videos, please watch on the YouTube site using the 'Watch on YouTube' link located in the video controls bar or the YouTube logo located bottom right. On the YouTube video player select the Subtitles/CC link in the video controls bar.
If you require a transcript for videos, please get in touch using the website feedback form to provide your details and the web page address.
Feedback
Maintaining an accessible site is an on-going process, so if you have any problems using this website, or comments you would like to make, please use the website feedback form.