Once students have achieved all the units required for a qualification with the minimum grade, we automatically issue the overall qualification result.
If a result you’re expecting isn’t available, our troubleshooting guidance below provides information on what to check and the actions required to resolve any issues.
If you need our support or have any questions concerning missing and incomplete results (MIRs), please call us on 01223 553998 or email us at email@example.com.
When checking and resolving missing results, you may need to refer to the following:
To resolve certain issues, you will need to complete and submit our online missing and incomplete results (MIR) request form, see Troubleshooting below. For some requests you will also need to complete and upload a separate spreadsheet when you submit the form.
You access the online form via Interchange – hover over ‘Post-results’ in the left hand menu and click ‘Missing and incomplete results’. From this page, you can view and download the spreadsheet templates. Links to these are also provided in the online form.
Interchange users with the following roles can access the ‘Missing and incomplete results’ page on Interchange:
If a student hasn’t achieved all the units required for the qualification they are entered for, they can move down to a smaller qualification (in the same subject and at the same level), provided they have achieved the right combination of units.
Where a student is eligible to achieve a larger size qualification, a top-up entry can be made.
If you need to make top-up/move-down entries:
If reduction in assessment was requested for the original qualification the student was entered for, you must resubmit your request if the reduced unit(s) are required for the new qualification:
If you change a qualification entry by making top-up or move down entries, you can tell us about any students who urgently need their qualification result for progression (eg a university place is at risk) by submitting the online MIR form – select ‘Qualification entry (registration) change’ from the ‘request type’ drop-down menu. We'll notify you once the top-up or move down entry has been processed.
If you have results missing from your EDI files, check whether the result is available in Interchange and hasn’t been included in the file. This is often due to a missing unique candidate identifier (UCI), or the result was issued after the EDI file was created.
If the result is still missing, use our guidance to help identify and resolve the issue.
Check whether the student is still expecting a qualification result this summer, eg they may have deferred certification or left the course.
If you told us at Checkpoint 1 the student was expecting a qualification result and they are no longer planning to certificate this summer, please email us at firstname.lastname@example.org so we can update their certification status.
If a student is entered for the wrong size qualification, you need to make top-up/move down entries via EDI or Interchange – see ‘Topping up and moving down’ above.
Where a qualification has previously been achieved, a new qualification result is only issued if the qualification grade is improved.
A new qualification result will not be issued where a student:
If the result is still missing, use our guidance to help you identify and resolve the issue.
Check the student is still expecting a result for the qualification they are currently entered for.
You may also need to inform the student of any other qualification result(s) they have achieved.
You can view units with an ‘Absent’ status in Interchange – hover over ‘Cambridge Technicals’ in the left-hand menu and click ‘Test Results’.
In the Progress Tracker, the ‘Absent’ status shows whilst the exam series is live (if the student achieved the unit in a previous exam series, the unit status shows as ‘Result achieved’).
You may also need to check your copy of the attendance register.
If the student was eligible for special consideration absence and an application was submitted and accepted, an assessed grade for the unit(s) is issued. If you have any queries about special consideration, please contact our Special Requirements team at email@example.com.
If the student isn't eligible for special consideration absence, you can move the student down to a smaller qualification provided they’ve achieved the right combination of units – see ‘Topping up and moving down’ above.
A qualification grade won’t be awarded if the student hasn’t achieved the minimum grade for one or more of the required units.
Check for any units that haven't been achieved. Students who do not reach the minimum standard for the unit will be unclassified (‘U’) or ‘Not Achieved’ for Level 2 units (1C).
Note: Unclassified (‘U’) grades at qualification level are only awarded if a student fails a mandatory examined unit twice and all other unit rules of combination are met.
Provided the student has achieved the right combination of units, you can move them down to a smaller qualification – see ‘Topping up and moving down’ above.
If a student isn’t currently eligible for a qualification result because they don’t have enough unit achievements, or the achievements they have don’t count towards the qualification they are entered for, it may be for one of the following reasons:
When combining units for the chosen qualification, the rules for the qualification/pathway must be followed and the combined guided learning hours (GLH) for the units students are taking must total at least the minimum GLH required for the qualification.
Students must achieve all the units required for the qualification they are entered for before a qualification grade can be awarded.
If the student is unable to complete all the required unit(s), you can move them down to a smaller qualification provided they’ve achieved the right combination of units – see ‘Topping up and moving down’ above.
If you have any queries about special consideration, please contact our Special Requirements team at firstname.lastname@example.org for guidance.
Note: A moderation visit/virtual visit may be required.
Moderation visits that take place after 30 June may mean results for these units, and related qualification achievements, are not available by results day.
Check the status of your visits and any related claims – you may have units that have not yet been processed and are ‘pending’.
You can view the status of a claim in Interchange – hover over ‘Cambridge Technicals’ in the left-hand menu and then click on ‘View claim history’. Your most recent claim will be at the top of the list.
Once a claim has been processed, results should be available to view on Interchange within 48 hours. The unit status in the Progress Tracker will also update.
If you have any queries, please email us at email@example.com.
Reduction in assessment was only available for moderated units that were planned to be assessed in 2021/22.
Where a permitted reduction in assessment was used for a moderated unit, you must have submitted a request via Interchange.
Where a request has been received, we will produce an assessed grade for the unit(s) where assessment has not been taken.
If you need to make any late reduction in assessment requests or amend an existing request:
Duplicate records need to be merged so that unit achievements are ‘banked’ against a single OCR candidate number. A duplicate record is normally caused when different student demographics are used when making entries.
If a student has more than one OCR candidate number, you can ask us to merge the duplicate student records by completing the online MIR form – select ‘Merge duplicate candidate numbers / records’ from the ‘request type’ drop-down menu.